It is frustrating when you post on Facebook we have Internet and can provide frequent updates, only to wake up the next day and discover you have used your one month plan in an hour.
Our $90 investment was blown within an hour because the mobile phone company, Movistar, failed to provide proper instructions for setting up our Internet service. We feared we had lost the money.
What’s worse, we really don’t have the mental energy to argue with the company to get our money back either. We forced ourselves to wake up early Wednesday morning, go to Movistar and plead our case.
The clerk couldn’t have cared less about our situation. Claudia did the majority of the talking, but I couldn’t help but interject a few times. The end of the conversation went something like this:
“Quiero hablar con tu supervisor,” said Claudia. (I want to talk with your supervisor.)
“El no esta aqui. El esta en una reunion,” said the clerk. (He’s not here. He is in a meeting.)
“No te creo y no me importa si el esta en un reunion,” I said. (I don’t believe you and I don’t care if he is in a meeting.)
Then, Claudia laid down the gauntlet. “If you don’t give us our money back, we’re going to call our bank and cancel this transaction and explain it was fraud. We paid for a service that you didn’t provide,” she said.
The clerk looked at us quietly, and then sheepishly asked, “You can do that?”
“Yes,” Claudia said firmly.
The clerk disappeared only to return saying she spoke with her supervisor and they would provide us with the one month plan again. This time, we were given all of the instructions needed.
We’d prefer not to fight with a Colombian corporation to pass our time here, but it and other activities provide a distraction to allow the time to pass by more quickly.
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